HOW DO I CHECK THE STATUS OF MY ORDER OR TRACK A SHIPMENT?
- Go to Log In/Registration and enter your username and password.
- Your username should be whatever email address you used at sign up.
- If this is your first time logging in on the new site, you may still have a temporary password.
- If you placed your first order over the phone, you may not have a password set up yet.
- If you were given a temporary password, use that, but update to one of your choosing when you gain access to your account.
- If you are still unable to log in, please press "forgot my password" to reset your account.
- You will be required to either click on a link to reset your password, or copy and paste the link in your web browser.
- Some email providers or computer settings block clickable links. In that case you will have to copy and paste the link into your web browser.
TRACKING A SHIPMENT
- If you are not registered, check your email for tracking information.
- Tracking emails are sent automatically at time of shipment
- Sometimes these emails can be placed in the spam or junk folder.
- Please check your spam or junk folder for tracking information if you have not received it in your inbox.