Frequently Asked Questions-Returns


Return Policy:

  • If you are dissatisfied with your order, you can return any unopened items within 30 days for a prompt refund or exchange. NO RETURNS ON IDEAL PROTEIN, POWERSTEP AND ANY FOOD ITEMS. WE DO ACCEPT IDEAL PROTEIN EXCHANGES IN STORE.
    • Please return via a trackable method to 7712 Hamilton Ave. Cincinnati, Ohio, 45231
    • We do not provide prepaid return labels at this time
  • There is no guarantee on any product. However, all our products are doctor approved brands and are the highest quality vitamins and supplements available.
  • Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.
  • The original shipping and handling charges are not refundable. There is a restocking fee of $6.00, which will be taken out of your refund.
  • We do not accept returns on items purchased more than 30 days prior to the request.

***Please feel free to call or email the office with any questions or problems. Your satisfaction is important to us and we will always do our best to resolve any issues that may arise.

***We DO NOT accept returns for opened or used products.


  • If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
  • A product is only eligible for an exchange if it has been unopened and unused.