Despite many closures across the nation, we have continued operations to be able to provide you the very best in vitamins and supplements . We are doing our best to get orders processed as quickly as possible. While our packages continue to leave our facility as normal (barring any delays getting to us), we are seeing delays in first class, priority mail shipments and some UPS shipments. These delays are unpredictable and OUT OF OUR CONTROL.
Once we ship an order, we have no control over the speed and operational delays of the delivery carriers. The vast majority of orders have no delivery issues. However depending on the route and delivery area, a package may get delayed. Please be patient. We will not send out a replacement package due to a carrier delay if it is being updated and simply delayed in transit.
Staff at Cincinnati Health Institute
FREE SHIPPING! on orders of $49 or more*
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping', total $49 or more, your order ships FREE! *excludes international orders.
PROCESSING AND FULFILMENT:
Processing and fulfilment is fast and the majority of orders ship within a couple of days. Please be advised that your payment method will be charged at the time the order is placed.
Please allow 24-72 hours for our staff to process all orders.
Often, orders may ship faster, but depending on availability, in-store sales, workload and many other factors it may take 24-72 hours to PROCESS AND FULFIL AN ORDER.
This 24-72 hours DOES NOT INCLUDE Saturday, Sunday or holidays.
If you order on Friday, your order may not start processing until Monday.
On orders placed after 2 pm EST, processing may not begin until the following day. Once orders have been shipped, we will send a tracking number to the email you provided to us.
If you choose a SPECIFIC type of shipping (USPS First Class, USPS Priority Mail, UPS Ground, UPS Sure Post) you will be ensured that it gets SHIPPED by that method. THIS DOES NOT SHORTEN THE ALLOWABLE PROCESSING AND FULFILMENT TIME of 24-72 hours.
First Class Mail: If you choose free shipping, your order may be shipped First Class. Normally, First Class shipments arrive in 3-4 days, however itMAY TAKE 7-10 days, which is completely normal. Please be patient.
USPS Priority Mail: 2-4 days shipping time AFTER your order is processed. This time frame is an estimate and is not a guaranteed time frame.
UPS Ground: 2-5 day shipping time AFTER your order is processed. Usually delivered in 2-4 days. This time frame is an estimate.
Many orders that qualify for free shipping will get shipped USPS First Class, USPS Priority Mail, UPS Ground or UPS Sure Post because that is the best method for us. Just because a specific method is chosen and paid for does not mean it will be processed faster or arrive faster.
The allowable processing time may vary and is NOT GUARANTEED due to weather, availability, unknown back orders, work load, and other factors out of our control. We make every possible effort to get things processed as quickly as possible and to ship orders as quickly as possible, but reserve the right to adjust processing and fulfilment times as we see fit.
For a more accurate processing time or other inquiries please call our office at 1-844-566-2220.
Some manufacturers take longer to process like SYSTEMIC FORMULAS(1-5 days) and IDEAL PROTEIN.
Some manufacturers will require proof of prescription/recommendation from a physician, like ORTHO MOLECULAR. ***Ortho Molecular is subject to restrictions and some orders may not be fulfilled if not previously approved to buy.
Our products are for personal use only. We reserve the right to cancel any order, at any time, for any reason.
DesBio Series Therapy Kits may take longer to process.
We offer FREE shipping if your order is $49.00 or more.
When free shipping is chosen, we will decide which shipping method (USPS First Class, USPS Priority, USPS Standard, UPS Ground, or UPS Sure Post) is best for us. If you have a preference between USPS or UPS, you may choose this at checkout, but charges will apply. International orders are excluded from free shipping.
If you choose a SPECIFIC type of shipping (USPS Priority Mail, UPS Ground, UPS Sure Post) you will be ensured that it gets SHIPPED by that method. THIS DOES NOT SHORTEN THE ALLOWABLE PROCESSING AND FULFILMENT TIME of 24-72 hours.
On orders less than $49.00, a $6.99 flat rate shipping fee will be charged. The decision on the specific type of shipping method will be made by our staff. If you would like to choose a specific shipping method, you may do so, but additional fees may apply. We currently offer USPS Priority Mail and UPS Ground at checkout.
Refunds will not be given on shipping charges unless an incorrect method is chosen, versus what a client has paid for. For example: If you pay for UPS but we use USPS, those charges will be refunded.
Signature delivery is available upon request and fees may apply. Please contact the office if this is something you are interested in.
If you would like additional shipping options such as same day or overnight shipping, please contact our office at 1-844-566-2220.
*** Some orders may ship directly from the manufacturer to shorten delivery time. In this case, we will provide you with a tracking number, however the carrier may vary, i.e. FedEx or UPS.
*** Once the package is in the possession of the carrier and you receive a tracking number, we are no longer liable for lost or misplaced packages. All claims must then be filed through the appropriate carrier using the tracking number provided.
***Systemic Formulas Products may take up to 5 days to process. UPS Ground is the best available shipping method for Systemic Formulas products.
International shipping is EXCLUDED from free shipping.
Due to certain regulations, we are not able to ship specific items from our product line to certain countries. This may not be apparent at time of ordering due to the rapidly changing regulatory nature of the supplement industry. We try to keep up on new restrictions, but ultimately it is up to the customer to ensure the products they order are able to be shipped into their country.
We are not responsible for the use of "third party" shipping services. For instance, If you are in another country and order from us, shipping to a third party shipping service, who then ships to you---We are not responsible for any damage that occurs from the "third party shipper" to your address, internationally. We make every effort to pack each item with care to reach its desired destination. Once it reaches the desired destination in the US safely, we will NOT be liable for damages during international shipping.
If there are any questions or concerns about an international order, please contact our office to determine the appropriate shipping arrangements prior to placing your order.
We do not accept returns for international orders. Please be sure you want the item(s).
We are not responsible for any taxes, tariffs, or duties when shipping international. Please check with your country regarding these charges.
We are not responsible for any customs clearance issues. No refunds will be given for customs clearance issues.
Original shipping charges will not be refunded for international orders if an order does not make it through customs clearance or the customer decides they do not want the order anymore.
If you experience any problems with your products upon delivery, please immediately photograph the damaged products, as well as the package in which it was shipped. This is REQUIRED for you to be able to file a claim with the carrier.
Damages will not be refunded for the use of "third party" shipping services for international shipping.
*** We rarely experience problems with damaged products, but when a problem arises, we are dedicated to resolving the issue appropriately. Please contact our office, so we can help you 1-844-566-2220.
***If you have not received your product within 7 business days after you have received a tracking number, please contact our office ASAP.
If you are dissatisfied with your order, you can return any unopened items for a prompt refund or exchange, within 30 days of purchase.
No returns or exchanges during the COVID 19 crisis.
No returns for International orders.
Food items are NOT eligible for return.
Refunds for items returned within thirty days of the delivery date will be credited in the same form as the original payment type.
The original shipping and handling charges are not refundable.
There is a restocking fee of $6.00 per item, which will be taken out of your refund.
We do not accept returns on items purchased more than 30 days prior to the request.
***We DO NOT accept returns for opened products.
Any orthotic returns must be unworn. The packaging and orthotics must be in the original condition for exchanges or returns. Original shipping charges will not be refunded. Any additional shipping costs for exchanges are the responsibility of the customer. Please call first to see if your orthotics are eligible for return.
Exchanges:If you have an exchange for the same dollar amount as the original purchase, the exchange must be unused, un-tampered with and in the original packaging to be considered for an exchange. No exchanges after 30 days. You are responsible for the $6.99 flat rate shipping charge to re-ship the new item(s).
Please mail your package in a prepaid, insured, traceable method to the address below.
Cincinnati Health Institute
7712 Hamilton Ave.
Cincinnati, OH 45231
Cancellation: We can cancel orders as long as the order has not shipped. Once items have shipped and are in transit the shipment must be refused or shipped back at the customer's cost. Once we receive the shipment back in our office we will cancel and refund the order, minus the restock fee.