Despite many closures across the nation, we have continued operations to be able to provide you the very best in vitamins and supplements . We are doing our best to get orders processed as quickly as possible. While our packages continue to leave our facility as normal (barring any delays getting to us), we are seeing delays in first class, priority mail shipments and some UPS shipments. These delays are unpredictable and OUT OF OUR CONTROL.
Once we ship an order, we have no control over the speed and operational delays of the delivery carriers. The vast majority of orders have no delivery issues. However depending on the route and delivery area, a package may get delayed. Please be patient. We will not send out a replacement package due to a carrier delay if it is being updated and simply delayed in transit.
Staff at CHI
FREE SHIPPING! on orders of $49 or more*
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping', total $49 or more, your order ships FREE! *excludes international orders.
PROCESSING AND FULFILLMENT
Processing and fulfillment is fast and the majority of orders ship within a couple of days. Please be advised that your payment method will be charged at the time the order is placed.
Please allow 24-72 hours for our staff to process all orders.
Often, orders may ship faster, but depending on availability, in-store sales, workload and many other factors it may take 24-72 hours to PROCESS AND FULFILL AN ORDER.
This 24-72 hours DOES NOT INCLUDE Saturday, Sunday or holidays.
If you order on Friday, your order may not start processing until Monday.
On orders placed after 2 pm EST, processing may not begin until the following day. Once orders have been shipped, we will send a tracking number to the email you provided to us.
If you choose a SPECIFIC type of shipping (USPS First Class, USPS Priority Mail, UPS Ground, UPS Sure Post) you will be ensured that it gets SHIPPED by that method. THIS DOES NOT SHORTEN THE ALLOWABLE PROCESSING AND FULFILLMENT TIME of 24-72 hours.
First Class Mail: If you choose free shipping, your order may be shipped First Class. Normally, First Class shipments arrive in 3-4 days, however it MAY TAKE 7-10 days, which is completely normal. Please be patient.
USPS Priority Mail: 2-3 days shipping time after your order is processed.
UPS Ground: 2-5 day shipping time after your order is processed. Usually delivered in 2-4 days.
Many orders that qualify for free shipping will get shipped USPS First Class, USPS Priority Mail, UPS Ground or UPS Sure Post because that is the best method for us. Just because a specific method is chosen and paid for does not mean it will be processed faster or arrive faster.
The allowable processing time may vary and is NOT GUARANTEED due to weather, availability, unknown back orders, work load, and other factors out of our control. We make every possible effort to get things processed as quickly as possible and to ship orders as quickly as possible, but reserve the right to adjust processing and fulfillment times as we see fit.
For a more accurate processing time or other inquiries please call our office at 1-844-566-2220.
Some manufacturers take longer to process like SYSTEMIC FORMULAS(1-5 days) and IDEAL PROTEIN.
Some manufacturers will require proof of prescription/recommendation from a physician, like ORTHO MOLECULAR. Ortho Molecular is subject to restrictions and some orders may not be fulfilled if not previously approved to buy.
Our products are for personal use only. We reserve the right to cancel any order, at any time, for any reason.
DesBio Series Therapy Kits may take longer to process.
We offer FREE shipping if your order is $49.00 or more.
When free shipping is chosen, we will decide which shipping method (USPS First Class, USPS Priority, USPS Standard, UPS Ground, or UPS Sure Post) is best for us. If you have a preference between USPS or UPS, you may choose this at checkout, but charges will apply. International orders are excluded from free shipping.
If you choose a SPECIFIC type of shipping (USPS Priority Mail, UPS Ground, UPS Sure Post) you will be ensured that it gets SHIPPED by that method. THIS DOES NOT SHORTEN THE ALLOWABLE PROCESSING AND FULFILLMENT TIME of 24-72 hours.
On orders less than $49.00, a $6.99 flat rate shipping fee will be charged. The decision on the specific type of shipping method will be made by our staff. If you would like to choose a specific shipping method, you may do so, but additional fees may apply. We currently offer USPS Priority Mail and UPS Ground at checkout.
Refunds will not be given on shipping charges unless an incorrect method is chosen, versus what a client has paid for. For example: If you pay for UPS but we use USPS, those charges will be refunded.
Signature delivery is available upon request and fees may apply. Please contact the office if this is something you are interested in.
If you would like additional shipping options such as same day or overnight shipping, please contact our office at 1-844-566-2220.
*** Some orders may ship directly from the manufacturer to shorten delivery time. In this case, we will provide you with a tracking number, however the carrier may vary, i.e. FedEx or UPS.
*** Once the package is in the possession of the carrier and you receive a tracking number, we are no longer liable for lost or misplaced packages. All claims must then be filed through the appropriate carrier using the tracking number provided.
***Systemic Formulas Products may take up to 5 days to process. UPS Ground is the best available shipping method for Systemic Formulas products.
International shipping is EXCLUDED from free shipping.
Due to certain regulations, we are not able to ship specific items from our product line to certain countries. This may not be apparent at time of ordering due to the rapidly changing regulatory nature of the supplement industry.
If there are any questions or concerns about an international order, please contact our office to determine the appropriate shipping arrangements prior to placing your order.
***We are not responsible for any taxes, tariffs, or duties when shipping international. Please check with your country regarding these charges.
***We are not responsible for any customs clearance issues. Original shipping charges will not be refunded for international orders if an order does not make it through customs clearance.
If you experience any problems with your products upon delivery, please immediately photograph the damaged products, as well as the package in which it was shipped. This is required for you to be able to file a claim with the carrier.
*** We rarely experience problems with damaged products, but when a problem arises, we are dedicated to resolving the issue appropriately. Please contact our office, so we can help you 1-844-566-2220.
***If you have not received your product within 7 business days after you have received a tracking number, please contact our office ASAP.
DISCLAIMER: The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. CHI encourages you to make your own health care decisions based upon your research and in partnership with a qualified health care professional.