Shipping policy

PROCESSING & FULFILLMENT

Order processing and shipping occur Monday - Friday, excluding United States federal holidays. Orders will be processed within 1-3 business days, depending upon availability, in-store sales, workload, and other factors. Business days do not include Saturdays, Sundays, or Holidays. For orders placed after 12 pm EST, processing may not begin until the following day. For example, if you order on Friday, your order may start processing on Monday. Please be advised that your payment method will be charged at the time the order is placed. In most cases, 85% of orders ship out within 24 hours. We may ship your product directly from the manufacturer. We are committed to processing and fulfilling orders as quickly as possible, but reserve the right to adjust processing and fulfillment times as necessary. Some orders may ship directly from the manufacturer to shorten delivery time. If you have any questions, please email us at support@cincinnatihealthinstitute.com or call us at 1-513-522-2220. 

Cincinnati Health Institute does not ship packages on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day

SHIPPING METHODS & TIMES

Free Shipping

We offer free shipping domestically on all qualifying orders of $49.00 or more. We decide which shipping method is best for us when free shipping is chosen. Typically, orders are shipped USPS first class, but that is not always the case. The shipping time frames are an estimate, and should not be taken as a guarantee.

Lost Packages 

Once the package is in the possession of the carrier and you receive a tracking number, we are no longer liable for lost or misplaced packages. All claims must be filed through the appropriate carrier using the tracking number provided.

Parcel Forwarding Service

If you choose to use a parcel forwarding company or a “third-party” shipping service, we are not liable for any damage, defect, or loss that may occur from the parcel forwarding service/ third-party shipper to your address. We make every effort to pack each item with care to reach its desired destination. We do not offer replacements or refunds for orders or items reported missing or damaged that we believe to have been delivered to a parcel forwarding company or third-party shipping service.